FAQ
Q: What if your service can't recover my password or data in a given period?
A: If we cannot recover your data or password, you pay nothing!
If the data or password recovery is likely to take a long time,
we have to contact you anyway to discuss the resources, and hence time & money,
it will take.
Q: I lost data, but I have no idea where to look?
A: If you can't find what you need,
just ask us using our contact page.
Remember: problem analysis & diagnosis is free @ Data Services 24/7!
Q: I can't find my file or data type on your site?
A: We are continually examining new file & media formats &
recovery techniques. If you can't find what you need,
just ask using our contact page.
Remember: problem analysis & diagnosis is free @ Data Services 24/7!
Q: Your data conversion & duplication service is expensive?
A: No it isn't ;-)
The prices for the data conversion & duplication are based on the
cost of the actual data carrier, i.e. the media. If we can find a cheaper
source, the price goes down.
And in case you have more than one similar job for us,
you get a volume discount, naturally!
Bear in mind we do factor in the wear &
tear of our overused live-fast-die-young CD & DVD-writers & all the devices
we need to maintain in order to be able to access all these incompatible media!
Q: Your data recovery service is even more expensive!
A: Researching & setting up data recovery techniques is a time-consuming past-time.
Bear in mind all estimates are based on actual DATA size, not MEDIUM size.
For example, if you supply us with a 10GB hard disk, but after analysis it turns out
only 1GB of data needs to be recovered,
we will revise the data recovery price accordingly.
Q: What about my privacy?
A: Please read our privacy statement.
Q: What about the confidentiality of my data?
A: Please read our confidentiality statement.
Q: What is the Compiled Dictionary method?
A: The first password recovery technique we will use is the compiled
dictionary method. It relies on any information about your password you can
remember. Maybe you remember:
- the approximate length of your password
- you used characters or numbers only
- it was a word followed or preceded by numbers
- you only use lower or upper caps
- you used mixed caps
Q: What is the Xieve method?
A: The second password recovery technique, Xieve, can only be used
for particular software. This password recovery technique is
like an excelerated dictionary method for English words &
has a 95% recovery rate for English words.
The password recovery search speed is over 25,000,000 passwords per second.
Q: What is the Key Recovery method?
A: The second password recovery technique, Key Recovery, can only be used
for particular software. In this case, we cannot guarantee that the password that
unlocks your file, is your personal password. This is because although you can come up with
an infinite number of passwords, the software that encrypted your file,
converts any given password into a key, and there is only a limited set of keys
the software uses. So our password recovery utility doesn't try
all possible passwords, it simply tries all possible keys.
This reduces the maximum password recovery time from years to days or
even hours!
In this case the "password recovery" is really more a "data recovery",
but we still can supply you with a working password.
Q: What is the Known Plaintext method?
A: The fourth password recovery technique, the known plaintext method, only works on WinZIP & ZIP
files. If there is at least
one file from a password protected ZIP or WinZIP archive available unencrypted,
the known plaintext password recovery tool instantly decrypts the whole ZIP archive,
regardless of the password length.
Q: What is the dictionary method?
A: The fifth password recovery technique, the dictionary method, tries all
possible words out of a dictionary. The dictionary can be any language,
& the password recovery utility will try all combinations
of lower, upper & mixed case letters. So if your password turns out to be a word,
the dictionary method password recovery technique will be successful.
Q: What is the SureZIP method?
A: The sixth technique, the SureZip method, only works on WinZIP files.
SureZip Recovery decrypts most WinZIP archives in less
than an hour regardless of password used to
protect it. At least 5 encrypted files are required in order
to process the archive.
Q: What is the brute force method?
A: The last password recovery technique, brute force, takes
substantially longer than any other recovery technique, although the performance
can get up to about fifteen million passwords per second!
With a brute force method, the password recovery application simply tries all
possible combinations until the password is found. Given enough time,
the brute force password recovery technique will be successful.
Of course, the data might be useless by that time.
Q: The password you recovered is not the original?
A: For some software, we can use key recovery, in which case we cannot guarantee that the password that
unlocks your file, is your personal password. This is because although you can come up with
an infinite number of passwords, the software that encrypted your file,
converts any given password into a key, and there is only a limited set of keys
the software uses. So our password recovery utility doesn't try
all possible passwords, it simply tries all possible keys.
This reduces the maximum password recovery time from years to days or
even hours!
In this case the "password recovery" is really more a "data recovery",
but we still can supply you with a working password.
Q: You did not recover my password, only the data?
A: For some applications, it is easier to decrypt or remove the password
from the data & just supply you with the data.
In that case, we only supply the data. If you want your password as well,
we'll have to negotiate a reasonable arrangement, because recovering the password will
require a running a different technique from scratch.
Volume discounts apply.
Q: What can I do to avoid data loss?
A: There's one sure-fire way to prevent having to use a costly data recovery
service: Proper Backups. Having a proper backup in hand (on and off site)
will always lead to a healthy business setting. Some of the more popular
tips we give clients to prevent data loss via proper backups include:
- Perform complete error-restoration backups
- Schedule your backups properly
- A full backup should be available at all times
- Don't make an incremental / differential backup
when a full backup is possible (time/size feasible)
- Do backups as frequently as possible / feasible
- Routinely check backups with scheduled restores
- Label all backups properly
- Store all backups properly
- Users must not rely on backups as a draft copy
- Keep a backup offsite in case of flood / fire
- Always utilize password protection for backups
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Emergency Quick Links
Password Recovery
Excel, Access, MS Office, Zip, etc...
Data Recovery
Hard Drives, CD Roms, Zip, etc...
Virus Recovery
Virus Removal, File Cleaning, etc...
Data Conversion
Multimedia, NTFS, FAT, HPFS, etc...
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Data Recovery
